Troubleshooting

The widget isn't showing up

• Confirm the script tag is on the page (view source and search for presence.min.js).
• Check the data-key matches your site key from the Embed screen.
• Make sure at least one question has a recorded answer and is enabled.
• If you set page targeting, confirm a question targets the page you're viewing.
• Hard-refresh (the widget and your CDN may be cached), and check it isn't blocked by an aggressive content blocker.

The install isn't detected in the dashboard

Detection happens when the widget first loads on your live site. Visit a page that has the snippet, then re-check the Embed screen. Staging or password-protected sites may not be reachable for verification, the widget still works regardless.

Answers won't play

• Content Security Policy. If your site sends a CSP and you see a console error like violates the following Content Security Policy directive: "media-src ...", the browser is blocking the video. Allow Nook's hosts (see CSP allowlist) and it'll play.
• Give clips a minute after recording, they transcode in the background.
• Some browsers block sound until the visitor interacts, which is expected; tapping a question plays with sound.
• Try a different network or browser to rule out a local block.

Console error mentioning Content Security Policy

Your site's CSP is blocking the widget. Append Nook's sources to your existing directives:

script-src  https://cdn.usenook.live;
connect-src https://edge.usenook.live;
media-src   blob: https://customer-gyff22ffm542wrg4.cloudflarestream.com;
img-src     data: https://customer-gyff22ffm542wrg4.cloudflarestream.com;

Full details on the Install page.

Does it slow my site down?

No. The widget loads asynchronously inside a Shadow DOM, is fully fail-safe, and only fetches a video when a visitor taps. If Nook is ever unreachable, your page is unaffected.

Is it really cookieless?

Yes. The widget sets no cookies, uses no tracking identifiers, and needs no consent banner. See more on the homepage.

Still stuck?

Email [email protected] with your site URL and what you're seeing, a real human will help.