A person reads every message, usually within a day. The quickest way to reach us is the Help page in the app, where you can pick the video your question is about: app.usenook.live/help. You can also email support@usenook.live.
What to include
- The video your question is about (on the Help page, pick it from the list; by email, paste its link).
- What happened, and what you expected to happen.
- For a charge, the email address you paid with and the date.
Videos
How long does a video take? Usually a few minutes. A launch video takes about 4 to 8. You can leave the page: we email you when it's ready, or if something goes wrong.
My video failed or seems stuck. Open it and press Try again. Nook already retries once by itself. If it fails again, write to us and we'll fix it or re-run it for you at no cost.
What does the free video include? The first 3 minutes of your recording, with a watermark, to watch and share. Downloads, editing and the full length come with a plan.
How do I get a better video? Record one task from start to finish at an easy pace, and click clearly: Nook builds the video around your clicks. You don't need to talk, but if you do, Nook can use what you said.
Plans and billing
I subscribed. How do I unlock a video I made before? Open the video and press Unlock with my plan. It uses one of this month's videos and makes the full version.
How do I change or cancel my plan? In Settings, under Plan. When you cancel, your plan stays active until the end of the period you've paid for.
Can I get a refund? All sales are final, but if a video fails or comes out broken because of a problem on our side, we fix it or re-run it for free. See the refund policy.
Where are my receipts? Payments are handled by Dodo Payments, which emails a receipt for every charge. Your invoices are also in Settings, under Plan. Please write to us before opening a dispute with your bank, so we can look into it first.
Your account
How do I change my password? Use Forgot password on the sign-in page and we'll email you a link.
How do I stop the "video ready" emails? Turn them off in Settings.
How do I delete my account? At the bottom of Settings. It deletes everything for good and cancels your plan.
Privacy and security
How we handle your recordings and data is in the privacy policy. To report a security problem, email support@usenook.live with "Security" in the subject.